Shipping policy

Free standard shipping on every order across Canada.

Production time
Orders are engraved and shipped the next business day (Monday to Friday, not counting BC statutory holidays). For 3D Proof orders, this starts once the proof is approved.

Delivery options and estimates
We ship from British Columbia, and every order gets a tracking number. Estimated transit time after your order ships:

• Provinces, Standard Shipping: ships the next business day, then 1-4 business days in transit (free)
• Yukon, Northwest Territories and Nunavut, Standard Shipping: 7-14 business days (free)
• Yukon, Northwest Territories and Nunavut, Expedited Shipping: 3-5 business days ($50 CAD)

These are estimates, not guarantees. Rural and remote addresses, carrier delays, weather and peak seasons can make delivery take longer.

Address accuracy
Please check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address entered at checkout. If a parcel comes back to us, we will reship it once you pay the new shipping cost.

Lost or "delivered but not received"
If tracking has not updated for 5 business days, or it says delivered but you do not have the parcel, email us within 7 days. Please check with neighbours and your building's mailroom first. We will open a trace with the carrier. If the carrier confirms the parcel is lost, we will remake and reship your order at no charge.

Where we ship
We currently ship only to addresses in Canada. We do not ship to the United States or other countries at this time.

Questions about a shipment? Email info@redmooseonline.com.